DataStax Enterprise Expert Support
Your success is our top priority. Whether you have a new Web, mobile or IoT application in development or have database clusters already in production, we offer a wide range of support services to help ensure that our industry-leading NoSQL data management solution, DataStax Enterprise, exceeds your expectations.

DataStax delivers the type of expert support and services for both production and non-production database systems that you require and expect. Our expert support teams are backed by the world’s foremost experts in Apache Cassandra and distributed database systems.
DataStax Enterprise Max
DataStax Enterprise Standard
DataStax Enterprise Max delivers support for mixed workload applications that have transactional, analytic, search, and in-memory requirements.
Benefits of Expert Support
Around-the-Clock Protection
The expert support teams at DataStax provide the confidence and assurance your enterprise IT staff and leadership need to deploy database technology that’s key to your business success. Coverage is available 24x7x365.
Global Support
DataStax support teams are located in multiple geographies to ensure fast support no matter where you are.
Certified Software Updates
Support includes certified software updates for DataStax Enterprise.
Hot Fixes
Should a bug cause a production application outage or serious performance issue, DataStax works to immediately correct the problem and supplies a hot fix build to get your application back online.
Bug Escalation
You have the option of escalating critical bugs so they receive priority and the highest attention of DataStax engineering.
Health Checks
DataStax conducts periodic evaluations and assessments your database deployments to help you optimize your database clusters for maximum uptime and performance.
Software Lifecycle Management
You receive full commercial software lifecycle support that includes both certified software updates and expert support for earlier versions of DSE Cassandra that you still have deployed in production.
 
Why Expert Support Matters
Developer
Operations /
 
DBA
Central IT /
 
CIO
Developer
DataStax Support helps developers speed application development and performance time by providing instant help for questions on how to best use and develop against Cassandra and other big data technologies. It shortens troubleshooting episodes by delivering expert assistance on how to correct issues found in production systems.

Specific support services vary depending on whether you’re using DataStax Enterprise in non-production or production environments. Support is also available for DataStax OEM customers and partners. See DataStax Support and Software Release policies.
Operations / DBA
For DBAs and IT operations staff, DataStax Support delivers expert, go-to assistance around-the-clock that helps the DBA keep production systems always up and performing well. Certified software updates help the DBA confidently keep their systems current and defect free. Health checks provide expert knowledge transfer to DBA’s that they can use to optimize all their systems for maximum performance and uptime.

Specific support services vary depending on whether you’re using DataStax Enterprise in non-production or production environments. Support is also available for DataStax OEM customers and partners. See DataStax Support and Software Release policies.
Central IT / CIO
DataStax Support delivers assurance that expert help is always available to keep production systems online and running fast. It supplies certified software updates that keep business systems current and up to the highest possible software quality standards. And it provides constant expert examination of production deployments that ensure optimal performance and uptime.

Specific support services vary depending on whether you’re using DataStax Enterprise in non-production or production environments. Support is also available for DataStax OEM customers and partners. See DataStax Support and Software Release policies.