DataStax Helps Power Macquarie’s World-Class Customer Experience
- DataStax Enterprise helps drive intuitive digital banking experience to give retail customers the power to take control of their finances
- Foundational technology allows Macquarie to respond to ever-changing needs, while delivering an exceptional experience and value
- Powerful search and analytics capabilities in DataStax Enterprise support Macquarie’s mission- critical, real-time and data intensive application
SAN JOSE, Calif. (Cassandra Summit) – September 7, 2016 – DataStax, the leading provider of database software for cloud applications, today announced that global financial services provider Macquarie Group leverages DataStax Enterprise (DSE) to help deliver a world-class digital customer experience for the company’s Banking and Financial Services Group.
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Perspectives on the News:
“We looked at the experience consumers receive from popular social media sites, search engines and video and music streaming services, and saw an opportunity to use leading edge technology to bring the same personalized and intuitive experience to banking,” said Luis Uguina, Chief Digital Officer for Macquarie’s Banking and Financial Services Group. “To do this, we needed a scalable technology platform able to provide real-time value, and working with DataStax Enterprise has enabled us to be more nimble and utilise the most up to date technological capabilities available.”
“It’s been an exciting journey working with Macquarie as they built a digital banking experience that gives so much power to customers in such an intuitive way,” said Billy Bosworth, CEO, DataStax. “Our teams have been able to bring together the collective learnings and paradigms of technology leading organizations to provide consumers a level of personalization not typical in the banking industry.”
Building Macquarie’s Digital Banking Capability
Macquarie is dedicated to building innovative customer experiences and has chosen DataStax Enterprise and its powerful search and analytics capabilities to help drive digital transformation. Macquarie needed a scalable and real-time environment to capture and analyze fast-occurring events and data streams to provide consumers with quick and personalized financial insights. This meant large volumes of transactional data, events and actions needed to be accessible at high speeds and stored for a long period of time. It also meant augmenting the data collected from the customer with information sourced at enterprise levels to provide meaningful and searchable analysis. Macquarie’s architecture also had to be able to respond to the ever-changing needs and demands of future customers, regulators and technologies.
Using DSE, Macquarie built a market-leading retail banking suite and innovative digital experience to empower its customers in Australia. It adapts to customer behavior, predicts their needs and thinks like their customers do, with many features that are a first of their kind in Australian banking. The high-performance search and analytics capabilities of DSE enable instant access to data without time-consuming or costly ETL processes to move data between systems. As both search and analytics are core capabilities of DSE, Macquarie is able to deliver transformative real-time value at the scale their business demands.
“Our digital offering will continue to evolve based on feedback from customers. We’re taking a highly agile approach by delivering customer-requested changes quickly and will also be giving early adopters of our products access to our beta environment to test our innovations,” said Uguina.
Macquarie’s Banking and Financial Services Group Digital Architect, Rajay Rai, will be presenting at Cassandra Summit 2016, and addressing how Macquarie is using DataStax Enterprise to help power its digital banking transformation. A replay of the Cassandra Summit 2016 keynote will be available here.
DataStax, the leading provider of database software for cloud applications, accelerates the ability of enterprises, government agencies, and systems integrators to power the exploding number of cloud applications that require data distribution across datacenters and clouds, by using our secure, operationally simple platform built on Apache Cassandra™.
With more than 500 customers in over 50 countries, DataStax Enterprise is the database technology of choice for the world’s most innovative companies, such as Netflix, Safeway, ING, Adobe, Intuit, Target and eBay. Based in Santa Clara, Calif., DataStax is backed by industry-leading investors including Comcast Ventures, Crosslink Capital, Lightspeed Venture Partners, Kleiner Perkins Caufield & Byers, Meritech Capital, Premji Invest and Scale Venture Partners. For more information, visit DataStax.com or follow us on @DataStax.
About Macquarie Group
Macquarie Group is a global provider of banking, financial, advisory, investment and funds management services. Founded in 1969, Macquarie employs more than 14,300 people in 28 countries. At 31 March 2016, Macquarie had assets under management of $A478.6 billion.
Macquarie Banking and Financial Services Group comprises Macquarie’s retail banking and financial services businesses in Australia, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. For more information, visit www.macquarie.com/au/personal.