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Customer expectations are changing fast, while customer-related data is pouring in at an unprecedented rate and volume. How can you contextualize and analyze all this customer data in real time to meet increasingly demanding customer expectations?

Join Mike Rowland, Director and National Practice Leader for CX Strategy at West Monroe Partners, and Kartavya Jain, Product Marketing Manager at DataStax, for an in-depth conversation about how customer experience frameworks, driven by Design Thinking, can help enterprises: understand their customers and their needs, define their strategy for real-time CX, create value from contextual and instant insights.

View On-Demand

Speakers

Kartavya Jain

Product Marketing Lead at DataStax

Mike Rowland

Director and National Practice Leader for CX Strategy at West Monroe Partners