For customers that have unique needs, they can contact DataStax. We will work with the customer on a case-by-case basis and determine what’s best for the customer.Contact Us
DataStax Luna is subscription-based support for open source Apache Cassandra™.
DataStax Luna subscribers enjoy all the benefits of open source software plus peace of mind from direct access to engineers, and C* committers who have authored a majority of the Cassandra code and supported some of the largest and most mission-critical Cassandra deployments for the past 10 years.
DataStax Luna subscribers can develop and deploy applications with confidence. DataStax Luna subscribers will get support with general-purpose and technical questions for their open-source Cassandra deployments, and if an issue is encountered, DataStax is there to help.
There are three support tiers:
Bronze support includes:
Silver support includes:
Gold support includes:
For companies with unique requirements or large-scale deployments, custom support plans are also available. To find out more about these plans customers can either fill out the contact form on the Luna web page or contact their sales rep.
DataStax Luna will support the most widely deployed open source versions that our customers tell us they are using, which are 2.1, 2.2, and 3.0.x and 3.11.x. We will not support custom Cassandra builds or forks.
No, third-party enhancements are not supported.
Yes, enterprises can transition between Luna packages. Please contact firstname.lastname@example.org for more info.
Yes. Customers will be supported irrespective of their deployment model (e.g., on-premises, cloud, hybrid etc.)
A node is defined as a single Linux Java Virtual Machine that runs an instance of Apache Cassandra.
Supported nodes within a Luna subscription can exist in any cluster including development and production.
Please send an email to email@example.com and we will assist you.