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Skilled expertise to support your big data environment

Your success is our top priority. Whether you’re just ramping up a big data platform for your enterprise or have mission-critical clusters already in production, we offer a full slate of support services to help ensure that our industry-leading NoSQL data management solutions exceed your expectations.

“I really enjoy working with the DataStax team. They’re very responsive, take my bug reports seriously, and turn around fixes quickly.”

Support Services

Our technical support is backed by the world’s foremost expertise in providing commercial, enterprise-grade Apache Cassandra solutions and integrated Apache Hadoop analytics and Apache Solr search capabilities. Available support services include:

  • Support service level agreements ranging from business hours to 24x7x365 for applications that need around-the-clock coverage.
  • Certified service packs that ensure your software is always up-to-date.
  • Hot-fix support for emergency maintenance situations.

Specific support services vary depending on whether you’re using DataStax Enterprise in development or production environments and on your subscription package. Support is also available for DataStax OEM customers and partners.