Frequently asked questions about DataStax Premium Support, DataStax's added options to enhance your current version of subscription-based support.
Premium Support consists of three add-on offerings available to enhance your existing DataStax support experience
There are three Premium offerings currently available:
You can purchase Premium Support as an add-on to DataStax products that are generally available. Please contact PremiumSupport@datastax.com if you have any questions.
Please refer to the DataStax Support Comparison Matrix.
Yes.
You can combine add-on options to meet your business needs. The choice is entirely up to you.
Typical Premium subscriptions are annual.
Contact PremiumSupport@datastax.com and we will be in touch with you to discuss possible alternatives.
If you feel your support requirements go beyond our standard packages, please send a message to PremiumSupport@datastax.com or fill out the form here and we'll be in touch to discuss your needs.