Master Subscription Agreement

Product Terms · Last Updated Date: 
September 22, 2022

This Agreement governs the procurement of DataStax Products as set forth in the Order Schedule which references this Agreement. This Agreement may govern multiple Order Schedules between DataStax, Inc. and its Affiliates (“DataStax”) and the person or entity agreeing to these terms and its Affiliates (“Customer”).

1. License Grant and Restrictions

1.1 License Grant. DataStax grants Customer a non-exclusive, worldwide, non-transferable, non-sublicensable, irrevocable (except in the event of termination or expiry of the applicable Order Schedule) license to access or use and to permit Customer Affiliates and Authorized Users to access or use the Products during any applicable Product Term. Customer’s rights to use the Products are limited to those expressly set forth in this Agreement, including any license parameters specified in the Order Schedule. DataStax and its licensors retain all rights, title and interest in and to the Products and all related intellectual property rights, including without limitation any modifications, updates, or other add-ons.

1.2 Restrictions. Customer shall not do any of the following to the Products: (1) copy, modify, create a derivative work of, translate, (2) reverse engineer, decompile or disassemble, or otherwise attempt to extract the source code, except to the extent permitted by, and in accordance with mandatory applicable law; (3) assign, sublicense, transfer, lease, rent or otherwise distribute or make available to any third party; (4) use for High Risk Activities or otherwise contrary to the Documentation; (5) use for any unlawful or unauthorized purpose or in violation of any applicable law or regulation, including in any training on a substantially similar product or service; or (6) use the Products on behalf of or for the benefit of any entity or person who is legally prohibited from using the Products.

1.3 Authorized Use. Customer is responsible and liable for (1) keeping secure all account credentials for the Products issued to (or created by) Customer and Authorized Users,  and (2) all Authorized Users' acts and omissions in connection with the Products and compliance with the Agreement. Customer should promptly contact DataStax in writing if Customer believes that the account credentials of Customer or its Authorized Users’ have been compromised or if there has been any unauthorized use of the Products. DataStax reserves the right to reset or terminate any account login credentials if there has been any unauthorized access or activity on a Customer's account. DataStax shall, if applicable, give Customer reasonable prior notice before resetting or or terminating login credentials pursuant to this Section, and shall issue new login credentials promptly once any unauthorized use or activity is remedied, so as to avoid disruption to Customer’s and/or Authorized Users’ legitimate use of or access to the Products.

1.4 Feedback and Usage Analytics. Customer may provide feedback to DataStax about the Products (e.g. technical support input, suggestions, or enhancement requests) (“Feedback”) and generate usage analytics, including but not limited to aggregated technical data and metadata from the Products (“Usage Analytics”). Subject always to DataStax’s obligations under Section 5 (“Confidentiality”) DataStax shall have all right, title, and interest in and to such Feedback, and Customer agrees to assign to DataStax all right, title, and interest in and to such Feedback. DataStax may develop, modify, and improve the Products based on Customer’s Feedback and Usage Analytics without obligation to Customer. In no event may DataStax sell, license or otherwise externally distribute Customer’s Usage Analytics or Customer Confidential Information.

1.5 No-Fee License. From time to time, DataStax may make certain Products available for trial, proof of concept, beta testing, demo, or other similar purposes. Products acquired for such purposes are provided on an “as is” and “as available” basis  and without any warranty or indemnity and may be used solely for non-production purposes (“No-Fee License”), without the right to Support. DataStax may discontinue or terminate such offerings at any time in its sole discretion. DataStax shall not be liable for any damages arising out of or in connection with a No-Fee License.

2. Customer Data, Privacy, and Security

2.1 Customer Data. As between DataStax and Customer, all title and intellectual property rights in and to the Customer Data is owned exclusively by Customer. In connection with its provision of certain Products and in order to provide Support and exit assistance pursuant to Section 4.6 (“Exit Assistance”), Customer grants DataStax a worldwide, non-exclusive, non-transferable license during the Product Term and during any period of Exit Assistance to  access, process, copy, archive, or store Customer Data solely for the purpose of (and only to the extent necessary for) providing Products, Support, Services and Exit Assistance under this Agreement.

2.2 Account Information. DataStax may collect, process and store contact information and related billing information (“Account Information”). Customer must provide complete and accurate Account Information and notify DataStax of any changes. By providing  Account Information, Customer hereby consents that it and any Authorized Users on its account  may receive email or other communications from DataStax. Customer hereby grants DataStax the necessary rights in order to process and store the Account Information. Subject always to DataStax’s obligations under Section 5 (“Confidentiality”) DataStax may use aggregated and de-identified versions of the Account Information for its internal business purposes only.

2.3 DataStax Security Technical and Organizational Measures. DataStax is subject to certain applicable regulatory, contractual, and legal obligations. As a consequence of those obligations DataStax operates a security assurance program governing the technical and organizational measures to ensure the security of Customer Data, details of which can be found at

2.4 DataStax Privacy Notice. With respect to any Customer Personal Data processed by DataStax, and insofar as DataStax has access to such Customer Personal Data, DataStax shall comply with the DataStax Products Processing Policy. With respect to any Customer Personal Data obtained by DataStax as a controller, DataStax shall comply with the DataStax Privacy Notice at

3. Payment

3.1 Fees. Customer will pay all fees (the “Fees”) as specified in the Order Schedule and any applicable Taxes. If the due date is not otherwise specified in the Order Schedule, all Fees are due 30 days from the date of receipt of invoice. Except as expressly provided otherwise in this Agreement, all Fees are non-refundable. Unless otherwise specified in the Order Schedule, all Fees are in U.S. dollars and all dates are based on the location of the choice of law. If Customer requires a purchase order to complete its purchase, then the Products will not be provided until Customer delivers a conforming purchase order unless agreed otherwise in writing.

3.2 Taxes. Customer is responsible for any duties, customs fees, or taxes (other than DataStax’s income tax) associated with the purchase of the Products provided by DataStax, (including any related penalties or interest) (“Taxes”), and shall pay the listed fees without deduction for Taxes. If Customer is required by applicable law to withhold any amount from any payments specified in the Order Schedule, then Customer will pay DataStax the listed fees as if no withholding were required, and shall remit the withholding to the appropriate governmental authorities on behalf of DataStax, with a copy of the tax receipt or certificate forwarded to DataStax.

3.3 Delinquencies. Any late payments of undisputed amounts will accrue late charges at the rate of 1.5% of the outstanding balance per annum, or the maximum rate permitted by law, whichever is lower. If Customer utilizes a credit card to pay for the Product(s) and if a Customer's credit card expires or is canceled or the charge is otherwise denied, DataStax will attempt to reprocess the charges. Customer is responsible for updating its credit card or bank information to ensure payment can be made.

3.4 Disputes. If Customer believes that DataStax has incorrectly billed Customer, Customer shall use reasonable endeavors to contact DataStax in writing within 60 days of the date of receipt of invoice for the charge in dispute, specifying the error. To the fullest extent permitted by applicable law, Customer waives any and all claims relating to the Fees unless Customer has properly notified DataStax of the dispute. The foregoing does not waive any of Customer’s rights with its credit card issuer or bank, which are subject to Customer’s agreement with such entity.

4. Term & Termination

4.1 Agreement Term. This Agreement will begin on the Effective Date and continue until the later of the following: (1) the expiration or completion of all Product Terms, after which either party may terminate this Agreement with 15 days prior written notice; or (2) the date on which the Agreement is terminated as specified herein.

4.2  Supplement Term. A Supplement will begin on the earlier of (1) the date Customer begins to use the applicable Product or (2) the date Customer executes an Order Schedule for the applicable Product and will continue until the expiration of the Product Term.

4.3 Termination for Breach.

4.3.1 Either party may terminate this Agreement if the other party breaches any material term or commits a material breach of this Agreement and fails to cure that breach within 30 days after receipt of written notice.

4.3.2 In the event a party is subject to an insolvency event (e.g. failing to pay its obligations as they arise, being declared bankrupt, or commencing proceedings under any law providing debt relief to the party), the party that is not the subject of the insolvency event may terminate the Agreement immediately upon notice to the party that is the subject of the insolvency event.

4.4 Suspension. DataStax may, without limitation to any other rights or remedies, suspend thisAgreement and Customer’s access to the Product: if: (a) Customer’s use of the Products is fraudulent; (b) Customer breaches applicable laws or regulations, (c) Customer’s use of the Product poses a security risk, or (d) Customer exposes DataStax or its partners to third party liability (subsections (a) through (d) collectively referred to as a “Suspension Event’).

4.4.1. If a Suspension Event is due to Customer’s or an Authorized User’s negligence or act of omission, DataStax shall provide Customer with reasonable information in DataStax’s possession so that Customer may investigate the cause of the Suspension Event. DataStax shall reinstate Customer’s access promptly after Customer has remedied the Suspension Event due to negligence or act of omission, or demonstrated to DataStax’s reasonable satisfaction (DataStax acting reasonably) that Customer has taken commercially reasonable steps to minimize recurrence of that Suspension Event.

4.4.2. If a Suspension Event is due to Customer’s or an Authorized User’s fraudulent use of the Products, breach of applicable laws or regulations, gross negligence or willful misconduct,  DataStax shall have the right to terminate this Agreement and any applicable Order Schedule without any rights of reinstatement.

4.5 Effect of Termination or Expiration. If the Agreement expires or is terminated, then: (1) subject to Section 4.6 (“Exit Assistance”) the rights granted by one party to the other will immediately cease; (2) all Fees owed by Customer under any existing Order Schedule or Agreements are immediately due upon receipt of the final invoice; (3) Customer will cease any and all access to and delete the Products; and (4) upon written request, each party will use commercially reasonable efforts to return or destroy all Confidential Information of the other party. If the Agreement is terminated by (i) Customer under Section 4.3.1 or 4.3.2, (ii) or (ii) either party under Section 10.6 (Force Majeure), DataStax shall refund Customer the unused prorated portion of any Fees paid for the Product.

4.6 Exit Assistance. Subject to the payment of applicable fees, DataStax shall provide Customer with such cooperation, support and information reasonably required by Customer for a period of no more than 30 days to facilitate an orderly transition from the provision of Products by DataStax under this Agreement.

5. Confidentiality

5.1 Confidentiality Obligation. During the term of this Agreement, both parties agree that: (1) Confidential Information will be used only for the purposes of DataStax’s performance of this Agreement or Customer’s and Authorized Users enjoyment of the benefit of this Agreement and only in accordance with the terms and conditions of this Agreement; (2) each will use the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; and (3) the Confidential Information may be disclosed only to employees, agents and contractors with a need to know, and to its auditors and legal counsel, in each case, who are under a written obligation to keep such information confidential using standards of confidentiality not less restrictive than those required by this Agreement. DataStax may use Confidential Information and  Customer Data for internal business purposes only, including but not limited to providing Support, and improving and testing any DataStax Products. DataStax shall not incorporate Customer Confidential Information into any DataStax Product, nor disclose Confidential Customer Information to any person except as permitted in Section 5.1(3) above.

5.2 Exclusions. This Agreement imposes no obligation with respect to information that: (1) is a part of or enters into the public domain; (2) was already in the recipient’s possession prior to the date of disclosure other than by breach of this Agreement; (3) is rightfully received from a third party without any duty of confidentiality; or (4) is independently developed without reference to the Confidential Information of the disclosing party.

5.3 Publicity. DataStax may publicly identify Customer as a customer, including Customer company name and logo. Customer may revoke the rights granted in this Section at any time with prior written notice.

6. Warranties

6.1 Mutual Warranties. Each party represents and warrants that: (i) it has the legal power to enter into and perform under this Agreement; and (ii) it will comply with the laws, rules and regulations applicable to DataStax in its provision of the Products(in the case of DataStax) or applicable to its use of the Products (in the case of Customer).

6.2 Services and Support Warranty. DataStax warrants that it will perform the Services and Support with reasonable care and skill and consistent with standards generally observed for services of a substantially similar nature. As Customer’s sole and exclusive remedy for breach of this warranty, DataStax will promptly attempt to re-perform the applicable Services or Support within 30 days or such longer period as agreed to by the parties in writing, or at DataStax’s option refund any Fees paid for the affected Service(s) or Support.

6.3 Cloud Services and Software Warranty. DataStax warrants that, during the Product Term, the Cloud Services and Software will perform in material conformance with its published Documentation. As Customer’s sole and exclusive remedy for breach of this warranty, DataStax will remedy such issues as provided in the applicable Support policy, or at DataStax’s option and provided Customer’s stopped use of the Product, refund the unused prorated portion of any Fees paid for the affected Product.

6.4 Harmful Code. DataStax will use commercially reasonable efforts to ensure that the Cloud Services and Software made available to Customer are free from any computer “viruses,” “worms” or other malicious code.

6.5 Customer Data Warranty. Customer warrants that all collection, transfer, and use of any Customer Data in connection with the Products will comply with all applicable laws, including but not limited to obtaining relevant consents, and will not violate the patents, copyright, trade marks, trade secrets or privacy rights of any third party.


7. Indemnity

7.1 DataStax Indemnity. DataStax shall defend and indemnify the Customer and Authorized Users (together, “Indemnified Parties’’) during the term of this Agreement or settle at its sole expense and pay any damages finally awarded by a court of competent jurisdiction (or settlement amounts agreed to in writing by DataStax) for third party claims alleging that the Software and Cloud Services as provided by or on behalf of DataStax directly infringes or misappropriates any patent, copyright, or trade secret of a third party.

7.2 Customer Indemnity. Customer shall defend or settle at its sole expense and shall pay all damages finally awarded by a court of competent jurisdiction (or settlement amounts agreed to in writing by Customer) for third party claims arising out of: (i) Customer’s violation of Sections 1  and 6; and (ii) any violation of third party rights (including without limitation any intellectual property rights or privacy rights) arising out of or relating to the Customer Data.

7.3 Conditions. The indemnification obligations under this article are subject to the indemnified party (i) promptly giving written notice of the claim to the indemnifying party, (ii) giving the indemnifying party sole control of the defense, negotiation, and settlement of the indemnified portion of the claim, (iii) at the indemnifying parties request and cost, providing the indemnifying party with all reasonable assistance required to effectively defend the claim.

7.4 Injunctions. If Customer’s rights to use the Products are, or in DataStax’s opinion could be, subject to an injunction for an indemnified claim, then DataStax may, at its sole option and expense: (1) procure for Customer the right to continue using the Product according to the terms of this Agreement, (2) modify the Product such that it operates with materially equivalent functionality without infringing or misappropriation, or (3) terminate the Order Schedule and refund the unused prorated portion of any Fees paid for the Product.

7.5 Exclusions. The indemnity provided by DataStax under this Agreement does not extend to claims arising from or relating to: (1) use of the Products under a No-Fee License;  (2) modifications to the Products not provided by or approved in writing by DataStax; (3) use of the Products in combination with any data, software, or hardware not provided by DataStax to the extent the alleged infringement would not have occurred without the combination; (4) Open Source Software; or (5) allegedly infringing activities that continue after DataStax has informed Customer in writing of and made available to Customer at no additional charge a substantially similar version of the Product that would have avoided the alleged infringement and (ii) afforded Customer a reasonable period of time to migrate to such replacement Product.

7.6 Remedy. This section states Customer’s sole and exclusive remedy with respect to claims of infringement of third party proprietary rights of any kind and is subject to the terms of the section titled “Limitation of Liability.”

8. Limitation of Liability

8.1 To the fullest extent permitted by applicable law, in no event shall either party  be liable for damages other than direct damages, including the cost of procurement of substitute goods or technology, loss of profits, or for any special, consequential, incidental, punitive or indirect damages on any theory of liability, whether in statute, contract, tort, strict liability, indemnity or otherwise, even if advised of the possibility of such damages.

8.2  To the fullest extent permitted by applicable law, in no event shall the total liability of DataStax to Customer under this Agreement exceed the total amounts payable or paid by Customer to DataStax for the 12 months prior to the date the claim arises.

8.3  The liability limitations in this paragraph (and otherwise in the Agreement) do not limit or exclude damages for bodily injury or death caused by negligence or other damages that under applicable law cannot lawfully be limited or excluded.

9. Insurance

During the term of this Agreement, DataStax will maintain at least the following levels of insurance coverage: (1) general commercial liability of $1 million per occurrence, $2 million aggregate for bodily injury and property damage; (2) automotive, hired and non-owned liability of $1 million for bodily injury and property damage; (3)  errors and omissions (including cyber-liability) of $2 million per claim and aggregate limit;  and (4) workers’ compensation meeting statutory limits.

10. Miscellaneous

10.1 Assignment. The Agreement may not be assigned by either party by operation of law or otherwise, without the prior written consent of the other party, which consent will not be unreasonably withheld. Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Schedules), without consent of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or the sale of all or substantially all of the assets of the business to which the Agreement relates. Any such assignment shall be effective upon payment of all amounts then due. DataStax shall be entitled to subcontract any of its obligations under the Agreement, in which case, DataStax shall remain responsible for the acts or omissions of a subcontractor as if they were DataStax’s acts or omissions.

10.2 Conflicting Terms. If there is a conflict among the documents that make up this Agreement, the documents will control in the following order: the Order Schedule, Supplement, this Master Subscription Agreement, and the URL Terms.

10.3 Entire Agreement. This Agreement sets out all terms agreed between the parties and supersedes all other agreements between the parties relating to its subject matter. In entering into this Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation or warranty (whether made negligently or innocently), except those expressly set out in this Agreement. The URL Terms are hereby incorporated by this reference. Customer agrees that its purchase of a Product is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written public comments made by DataStax, including any roadmaps or target release dates, with respect to future functionality or features.

10.4 Export Controls. Customer agrees to comply with all export and re-export restrictions and regulations of the Department of Commerce and any other United States or foreign agencies and authorities in connection with Customer’s use of the Products. In particular, but without limitation, the Products may not, in violation of any laws, be exported or re-exported: (1) into any U.S. embargoed country; or (2) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. Customer represents and warrants that Customer is not located in, under the control of, or a national or resident of any such country or on any such list.

10.5 Federal Agency Users. The Cloud Services and Software were developed solely at private expense and are commercial computer software and related documentation within the meaning of the applicable Federal Acquisition Regulation and agency supplements thereto.

10.6 Force Majeure. Neither party will be liable for failure or delay in its performance under this Agreement to the extent caused by circumstances beyond its reasonable control. DataStax reserves the right to suspend an Order Schedule or Services to comply with laws.

10.7 Governing Law. This Agreement is construed in accordance with and governed by the internal laws of the State of California without regard to its conflict of laws principles, and each party hereby consents to the jurisdiction of the federal or state courts of Santa Clara County, California, USA. Each party hereby waives any right to jury trial in any litigation in any way arising out of or related to this Agreement.

10.8 Independent Contractors. This Agreement does not create  an agency, partnership, joint venture or any other form of association, for tax purposes or otherwise, between the parties; the parties will at all times be and remain independent contractors.

10.9 No Third-Party Beneficiaries. This Agreement does not confer any benefits on any third party unless it expressly states that it does.

10.10 Notices. All legal notices must be in writing and addressed to the other party’s legal department and primary point of contact. Notice will be treated as given on receipt, as verified by written or automated receipt or by email  (as applicable).

10.11 Severability and Waiver. In the event that any provision of this Agreement (or any portion hereof) is determined by a court of competent jurisdiction to be illegal, invalid or otherwise unenforceable, the provision (or portion) will be enforced to the extent possible consistent with the stated intention of the parties, or, if incapable of enforcement, will be deemed to be severed and deleted from this Agreement, while the remainder of this Agreement will continue in full force. The waiver by either party of any default or breach of this Agreement will not constitute a waiver of any other or subsequent default or breach. A waiver shall be effective only if made in writing and signed by the waiving party’s authorized representative.

10.12 Survival. Provisions of the Agreement related to the following subjects will survive the termination or expiration of the Agreement: Payment, Restrictions, Account Data, Customer Data, Effect of Termination, Confidentiality, Limitation of Liability, and Miscellaneous.

10.13 Updates. Except as expressly provided herein, no modification of this Agreement will be effective unless contained in writing and signed by an authorized representative of each party. DataStax may periodically update a URL referenced in this Agreement (collectively, the “URL Terms”), provided, however, that any update to URL Terms may not materially diminish any of Customer’s rights or remedies, increase the Customer’s obligations or potential liabilities under this Agreement or reduce or limit DataStax’s obligations, or result in any material reduction in functionality or material degradation in performance of Software or Cloud Services during the term of the relevant Order Schedule.

11. Definitions

Affiliate” means an entity that owns or controls, is owned or controlled by, or is under common control or ownership with a party, where "control" is the possession, direct or indirect, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise.

Agreement” means applicable Order Schedules and Supplements, this Master Subscription Agreement, URL Terms, and all exhibits, addenda, and amendments which are properly attached or incorporated by reference.

Authorized User” means an employee or contractor employed or engaged by Customer and whom Customer authorizes to use the Products for the benefit of Customer.

Cloud Services” means the software as a service offerings made available to Customer under this Agreement, an Agreement supplement, and as specified in an Order Schedule, including error corrections, modifications and updates to such items. The Cloud Services may include DataStax Astra as defined in Exhibit B. The term “Cloud Services” does not include Services.

Confidential Information” means any information designated as confidential orally or in writing by either party, or any information that the receiving party knows, or has reason to know, is confidential or proprietary based upon its treatment by the disclosing party. Confidential Information does not include Feedback or Usage Analytics.

Customer Data” means any and all electronic data or information, including Customer Personal Data and Account Information which is transferred by Customer into the Products, or otherwise stored, created, processed or modified pursuant to the Agreement.

Customer Personal Data” means any Customer Data that is defined as “Personal Data” under applicable EU or UK Data Protection Laws and to which EU Data Protection Laws apply and which is provided by the Customer to DataStax or accessed, stored or otherwise processed by DataStax in connection with the Products.

Documentation” means the Product specific materials available at the last updated

Effective Date” means the earlier of the date the Agreement is accepted by Customer or the date an Order Schedule is fully executed.

High Risk Activities” means uses such as the operation of nuclear facilities, air traffic control, or life support systems, where the use or failure of the Products could lead to death, personal injury, or environmental damage.

Open Source Software” means any software that is licensed pursuant to: (a) any license that is a license now or in the future approved by the open source initiative and listed at, and all versions thereof; or (b) any license to software that is considered “free” or “open source software” by the open source foundation, free software foundation or other applicable foundation.

Order Schedule” means an order, either direct or indirect, registration confirmation or other fully executed document that incorporates this Agreement.

Privacy Notice” means the DataStax privacy notice available at the last updated

Privacy Notice and Data Processing Policies” means the DataStax Product Data Processing Policy and the DataStax Privacy Notice collectively, each as may be updated or amended from time to time and which are incorporated into this Agreement.

Product(s)” means Cloud Services, Software, Support, and Services.

DataStax Product Data Processing Agreement” means the DataStax products processing policy available at the last updated

Product Term” means the time period or other licensing parameters specified in Customer’s Order Schedule or applicable Supplement and modified by any applicable extension or early termination.

Services” means training, consulting or other services (other than Support) as specified in an Order Schedule. DataStax provides all Services according to the Service Terms at the last updated

Software” means the DataStax software made available to Customer for download as specified in an Order Schedule, including error corrections, modifications and updates to such items, and including the Documentation. “Software” does not include, and DataStax does not warrant or support, unless otherwise provided in the applicable Supplement, software obtained from any source other than DataStax or software that is provided by DataStax under an open-source license.

Supplement” means the additional Product specific terms available at that apply to Customer’s use of the Products. Applicable Supplements form part of the Agreement and are attached hereto as Exhibits (DSE Supplement (Exhibit A), Astra Supplement (Exhibit B), Astra DB Capacity Unit Supplement (Exhibit C) Luna Supplement (Exhibit D), and Indirect Purchase Terms (Exhibit E)).

Support” means 1) the services described in the Support Policy as defined below and (2) enterprise or premium support  if purchased, and as described in the Support Policy.

Support Policy” means the policy located at

Third-Party Marketplace” means a third-party channel authorized by DataStax to sell or offer DataStax Products.

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