DataStax Subprocessors
Last Updated Date:
June 01, 2023
DataStax Astra DB and Streaming (“DataStax Astra”)
DataStax may use the following third parties as subprocessors when processing personal data in connection with your use of DataStax Astra:
Public Cloud Providers
DataStax Astra is hosted in the public cloud infrastructure and region of our Customers’ choosing. The region's Customers may deploy Astra DB can be found here and for Astra Streaming here. The following third party cloud providers will be hosting personal data stored in Astra as determined by our Customers:
| Subprocessor | Service provided | Storage Location | Personal Data Shared |
|---|---|---|---|
| Amazon Web Services, Inc. | Public cloud infrastructure | Globally as determined by Customer | As determined by Customer |
| Google LLC | Public cloud infrastructure | Globally as determined by Customer | As determined by Customer |
| Microsoft Corporation | Public cloud infrastructure | Globally as determined by Customer | As determined by Customer |
Additional DataStax Astra DB Subprocessors
In order to provide support for product delivery, customer service, and other functions the following subprocessors may process Personal Data relating to Astra customer accounts:
| Subprocessor | Service provided | Storage Location | Personal Data Shared |
|---|---|---|---|
| Amazon Web Services, Inc. | Customer account management | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment and IP address |
| Stripe, Inc. | Payment processing services as applicable (self service customers only) | USA | Business credit card payment data if Customer uses this payment method. |
| Intercom, Inc. | Live chat support | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
| ReadMe, Inc. | Documentation platform | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
| Meteor Development Group Inc. | Apollo GraphQL platform | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
| Mixpanel, Inc. | UI analytics platform | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
| Workato, Inc. | Application integration platform | USA | Incidental business contact data of Customer employees such as name or business email |
| Split Software, Inc. | Feature delivery platform | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
| Okta, Inc. | Access and authentication management | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment or IP address |
| Splunk, Inc. | Security incident and event monitoring platform | USA | Incidental business contact data of Customer employees such as name, IP address or business email |
| Reliaquest LLC | Security operations monitoring platform | USA | Incidental business contact data of Customer employees such as name, IP address or business email |
| Microsoft Corporation | Azure OpenAI GPT 3.5 Turbo functionality for schema model translation | USA | As determined by Customer in its sole discretion. It is recommended not to include Personal Data in schema models |
DataStax Luna and Technical Support for Astra, Luna and DataStax Enterprise
In connection with DataStax Astra, Luna and DSE Support, DataStax may use third parties to provide support for product delivery, customer service, and other related functions. Our current list of subprocessors is as follows:
| Subprocessor | Service Provided | Storage Location | Personal Data Shared |
|---|---|---|---|
| Google LLC | Email and productivity applications | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
| Salesforce.com, Inc. | Customer relationship management platform and Slack messaging platform | USA | Incidental business contact data of Customer employees such as name or business email |
| Stripe, Inc. | Payment processing services as applicable (self service customers only) | USA | Business credit card payment data if Customer uses this payment method |
| PagerDuty, Inc. | Support incident response platform | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
| SendSafely, Inc. | Secure file transfer | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
| Atlassian Corporation Plc | Issue tracking platform | USA | Incidental business contact data of Customer employees such as name or business email |
| Direct Line, Inc. | Voice support service | USA | Business contact data of Customer employees such as business email, name, phone number, country of employment |
DataStax, Inc. Affiliates
For all products and services DataStax may also use one of more of the following DataStax Affiliates as a subprocessor:
- DataStax UK Ltd.
- DataStax France SARL
- DataStax Australia Pty Ltd.
- DataStax Canada, Inc.
- DataStax Germany GmbH
- DataStax Japan, GK
- DataStax Singapore Pte. Ltd.
- DataStax Ireland Limited
- DataStax NZ Limited
- Datastax de Mexico S. de R.L. de C.V.
Change log:
| Date of Change | Change |
|---|---|
| 01 June 2023 | Clarification on geographic locations of storage, services provided and personal data in scope. |
| 14 October 2022 | Third party vendors removed that were incorrectly classified as subprocessors |
| 26 August 2020 | Updated to include services provided by subprocessors |
| 27 February 2020 | Initial version published |