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Your Success is Our Top Priority

Whether you have a new cloud application in development or have database clusters already in production, we offer a wide range of support services to help ensure that our industry-leading NoSQL data management solution, DataStax Enterprise, exceeds your expectations.

DataStax delivers the type of expert support and services for both production and non-production database systems that you require and expect. Our expert support teams are backed by the world’s foremost experts in Apache Cassandra™ and distributed database systems.

Datastax Support is recognized as World Class by the CRMI NorthFace ScoreBoard Award


“DataStax always provides top-notch support and feedback. DataStax Enterprise is core to our business and allows us to provide rich data insights enabling credit unions to quickly understand portfolio behavior and make decisions to grow their credit and debit programs. We appreciate DataStax support’s knowledgeable team and prompt response. It’s clear that obsessing over their customers is in the DataStax DNA,” said Lavanya Mutha, database administrator IV, CO-OP Financial Services.

Benefits of Expert Support

DataStax Luna

DataStax Luna provides subscription-based support for open source Cassandra to help ensure you meet required service levels while providing your team with the confidence they need to deploy and run their applications.

  • Get support directly from the distributed database experts who authored a majority of the Cassandra code, drivers, and tools.
  • Choose the right level of support for your budget as well as your technical and business needs then easily scale through the self-service portal.
  • Get started in minutes through a simple process that lets you begin coverage directly through our website.
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DataStax Premium Support

DataStax Premium Support provides you with added options to enhance your current version of subscription-based support designed for the utmost in flexibility and fit.

  • Interact with a dedicated team comprised of our most seasoned support engineers
  • Tailor your support experience based upon the level of dedication and the breadth of services that your business demands
  • Choose between single add-on offerings or bundle multiple offerings allowing you to mix and match to meet to your needs, not ours
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Support Resources