DataStax Expert Support

Astra DB Multi-cloud DBaaS Built on Apache Cassandra™
Astra Streaming Multi-cloud Streaming-as-a-Service Built on Apache Pulsar™
Luna for Apache Cassandra™ Subscription-to-Success with Open-Source Apache Cassandra™
Luna Streaming Subscription-to-Success with Open-Source Apache Pulsar™
DataStax Enterprise Scale-out, Cloud-native NoSQL built on Apache Cassandra.

Start building your modern data apps faster with DataStax's cloud native messaging and event streaming service powered by Apache Pulsar.

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Enterprise Success Stories of data-driven enterprises using DataStax to grow their business
Open||Source||Data A podcast series with Sam Ramji
Inspired Execution A podcast series with Chet Kapoor
Events Join the DataStax team at a virtual event or workshop

Cassandra Total Cost of Ownership Study

Analyst firm, GigaOm, has conducted a comprehensive new study comparing serverless Cassandra with self-managed Cassandra.

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Learn Without Fear

We’re excited to share a new learning experience for both new and experienced Cassandra users now at datastax.com/dev.

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Your Success is Our Top Priority

Whether you have a new cloud application in development or have database clusters already in production, we offer a wide range of support services to help ensure that our industry-leading NoSQL data management solution, DataStax Enterprise, exceeds your expectations.

DataStax delivers the type of expert support and services for both production and non-production database systems that you require and expect. Our expert support teams are backed by the world’s foremost experts in Apache Cassandra™ and distributed database systems.

Datastax Support is recognized as World Class by the CRMI NorthFace ScoreBoard Award

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“DataStax always provides top-notch support and feedback. DataStax Enterprise is core to our business and allows us to provide rich data insights enabling credit unions to quickly understand portfolio behavior and make decisions to grow their credit and debit programs. We appreciate DataStax support’s knowledgeable team and prompt response. It’s clear that obsessing over their customers is in the DataStax DNA,” said Lavanya Mutha, database administrator IV, CO-OP Financial Services.

Benefits of Expert Support

Hot Fixes

Should a bug cause a production application outage or serious performance issue, DataStax works to immediately correct the problem and supplies a hot fix build to get your application back online.

Around-the-Clock Protection

The expert support teams at DataStax provide the confidence and assurance your enterprise IT staff and leadership need to deploy database technology that’s key to your business success. Coverage is available 24x7x365.

Bug Escalation

You have the option of escalating critical bugs so they receive priority and the highest attention of DataStax engineering.

Global Support

DataStax support teams are located in multiple geographies to ensure fast support no matter where you are.

Certified Software Updates

Support includes certified software updates for DataStax Enterprise.

Software Lifecycle Management

You receive full commercial software lifecycle support that includes both certified software updates and expert support for earlier versions of DSE Cassandra that you still have deployed in production.

DataStax Luna

DataStax Luna provides subscription-based support for open source Cassandra to help ensure you meet required service levels while providing your team with the confidence they need to deploy and run their applications.

Get support directly from the distributed database experts who authored a majority of the Cassandra code, drivers, and tools.
Choose the right level of support for your budget as well as your technical and business needs then easily scale through the self-service portal.
Get started in minutes through a simple process that lets you begin coverage directly through our website.

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DataStax Premium Support

DataStax Premium Support provides you with added options to enhance your current version of subscription-based support designed for the utmost in flexibility and fit.

Interact with a dedicated team comprised of our most seasoned support engineers
Tailor your support experience based upon the level of dedication and the breadth of services that your business demands
Choose between single add-on offerings or bundle multiple offerings allowing you to mix and match to meet to your needs, not ours

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Support Resources

DataStax Supported Versions

DataStax Support Policy

Support Portal

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Academy Courses

Instructor-Led Course

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