DataStax Premium Support FAQ

Frequently asked questions about DataStax Premium Support, DataStax's added options to enhance your current version of subscription-based support.

What is DataStax Premium Support?

Premium Support consists of three add-on offerings available to enhance your existing DataStax support experience

There are three Premium offerings currently available:

  • Premium Cloud Engineer
  • Named Engineer
  • Technical Account Manager

Can I purchase a Premium Support subscription for any DataStax product?

You can purchase Premium Support as an add-on to DataStax products that are generally available. Please contact if you have any questions.

What is included in each of the different DataStax technical support offerings?

Please refer to the DataStax Support Comparison Matrix.

Can I combine DataStax Premium Support options?


You can combine add-on options to meet your business needs. The choice is entirely up to you.

How long is the Premium subscription period?

Typical Premium subscriptions are annual.

If my support needs are different from what you currently offer, what should I do?

Contact and we will be in touch with you to discuss possible alternatives.

Contact Us

If you feel your support requirements go beyond our standard packages, please send a message to or fill out the form here and we'll be in touch to discuss your needs.