DataStax Premium Support FAQ

Frequently asked questions about DataStax Premium Support, DataStax's added options to enhance your current version of subscription-based support.

Premium Support consists of three add-on offerings available to enhance your existing DataStax support experience

There are three Premium offerings currently available:

  • Premium Cloud Engineer
  • Named Engineer
  • Technical Account Manager

You can purchase Premium Support as an add-on to DataStax products that are generally available. Please contact PremiumSupport@datastax.com if you have any questions.

No. Premium Support is geared towards break/fix engagements, while Professional Services are more proactive engagements designed to help customers accelerate their implementation and successful adoption of DataStax products.

Please refer to the DataStax Support Comparison Matrix.

Yes.

You can combine add-on options to meet your business needs. The choice is entirely up to you.

Typical Premium subscriptions are annual.

Contact PremiumSupport@datastax.com and we will be in touch with you to discuss possible alternatives.

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If you feel your support requirements go beyond our standard packages, please send a message to or fill out the form here and we'll be in touch to discuss your needs.

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