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Should a bug cause a production application outage or serious performance issue, DataStax works to immediately correct the problem and supplies a hot fix build to get your application back online.
The expert support teams at DataStax provide the confidence and assurance your enterprise IT staff and leadership need to deploy database technology that’s key to your business success. Coverage is available 24x7x365.
You have the option of escalating critical bugs so they receive priority and the highest attention of DataStax engineering.
DataStax support teams are located in multiple geographies to ensure fast support no matter where you are.
Support includes certified software updates for DataStax Enterprise.
You receive full commercial software lifecycle support that includes both certified software updates and expert support for earlier versions of DSE Cassandra that you still have deployed in production.
DataStax Luna provides subscription-based support for open source Cassandra to help ensure you meet required service levels while providing your team with the confidence they need to deploy and run their applications.