Building an AI Customer Service Chatbot with Astra DB

Winweb specializes in ERP software for the food and wholesale sectors. It ensures compliance, streamlines processes, and offers comprehensive functionalities like batch tracking and inventory management.

In response to the growing demand for streamlined client support and the desire to stay ahead in technological advancements, Winweb embarked on an ambitious journey to integrate AI into its customer service infrastructure. Recognizing the potential of AI-driven solutions to improve customer interactions, Winweb set out to develop an AI Assistant. Through the collaboration with DataStax, Winweb introduced a chatbot powered by retrieval-augmented generation (RAG).


Products & Services

DataStax Astra DB


Food & Beverage


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