We talk with support engineer Sequoyha Pelletier about the support team, they’re training gauntlet, and get a bunch of tips and tricks to use in troubleshooting clusters and submitting support tickets.
Highlights!
0:16 - David introduces Sequoyha Pelletier to the Distributed Data Show
0:42 - Sequoyha gives an overview of the support team experience
1:35 - Common issues support handles regularly
4:02 - Data modeling challenges and the largest partition contest
5:49 - DSE clients should engage the services team when they first dive into DSE
6:36 - How to become a support engineer, training gauntlet, and Sequoyha playing chaos monkey with engineer clusters
11:07 - Best tips on useful information to provide in support tickets
13:03 - When issues occur ensure to take a look at logs and submit those with tickets
15:47 - Good tools to use when troubleshooting a cluster and definitely learn about nodetool
18:46 - A possible Modern Family reference because David gets stopped in the airport all of the time