Offerings

We have two offerings available to help you customize your support experience. You may select a single offering or bundle them together for more complete coverage. The choice is entirely yours!

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Named Engineer

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Technical Account Manager

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Named Engineer

This offering is recommended if you desire continuity and consistency when raising tickets with DataStax Support. With this offering you'll receive:

  • Premium Engineer located in your preferred region
  • Ticket-based engagement model
  • Enhanced SLAs on urgent issues
  • Maximum of 5 tickets / month (60 per year)
DataStax Support 1

Technical Account Manager

This offering is recommended if you desire proactive operational advice and guidance. With this offering you'll receive:

  • A Technical Account Manager located in your preferred region
  • Proactive monthly tickets reviews, root cause analysis and operational health assessments
  • Remediation of TAM-identified issues
  • Maximum of 3 clusters
Technical Account Manager

Still Have Questions?

That's ok! See our DataStax Premium Support FAQ to learn more about what Premium packages are right for you, or if you feel your support requirements go beyond our standard packages, please send a message to PremiumSupport@datastax.com or fill out the form here and we'll be in touch to discuss your needs.

Contact Us

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