This offering is recommended if you desire continuity and consistency when raising tickets with DataStax Support. With this offering you'll receive:
- Premium Engineer located in your preferred region
- Ticket-based engagement model
- Enhanced 15 min SLAs on urgent issues
This offering is recommended if you desire proactive operational advice and guidance. With this offering you'll receive:
- A Technical Account Manager located in your preferred region
- Proactive monthly tickets reviews, root cause analysis and operational health assessments
- Enhanced 15 min SLAs on urgent tickets
That's ok! See our DataStax Premium Support FAQ to learn more about what Premium packages are right for you, or if you feel your support requirements go beyond our standard packages, please send a message to PremiumSupport@datastax.com or fill out the form here and we'll be in touch to discuss your needs.
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