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DataStax Premium Support
DataStax Premium Support provides you with added options to enhance your current version of subscription-based support designed for the utmost in flexibility and fit.
All Premium Support offerings are staffed exclusively by a dedicated team comprised of our most seasoned support engineers.
Offerings
We have three offerings available to help you customize your support experience. You may select a single offering or bundle them together for more complete coverage. The choice is entirely yours!
Named Engineer
This offering is recommended if you desire continuity and consistency when raising tickets with DataStax Support. With this offering you'll receive:
- Premium Engineer located in your preferred region
- Ticket-based engagement model
- Enhanced 15 min SLAs on urgent issues
Technical Account Manager
This offering is recommended if you desire proactive operational advice and guidance. With this offering you'll receive:
- A Technical Account Manager located in your preferred region
- Proactive monthly tickets reviews, root cause analysis and operational health assessments
- Enhanced 15 min SLAs on urgent tickets
Premium Cloud Engineer
This offering is recommended if you are using Astra and desire proactive advice and continuity when raising tickets with DataStax Support.
- A Premium Cloud Engineer located in your preferred region
- A trusted advisor who has a deep understanding of your environments and use cases providing proactive advice for successful usage of Astra and reduced time to resolution for issues
- Enhanced 15 min SLAs on urgent tickets
Still Have Questions?
That's ok! See our DataStax Premium Support FAQ to learn more about what Premium packages are right for you, or if you feel your support requirements go beyond our standard packages, please send a message to PremiumSupport@datastax.com or fill out the form here and we'll be in touch to discuss your needs.